FAQ

Drynoory policies and customer support information

FAQ

Frequently Asked Questions (FAQ)
1. What is Drynoory?

Drynoory is an online shopping brand operated by , the trade name of , a proprietorship business based in

2. Is Drynoory operated by ?

Yes. Drynoory is operated by is the trade name of and is responsible for the business operations of Drynoory.shop, including order processing, billing, payments, customer support, and order fulfillment.

3. Where is Drynoory based?

Drynoory is operated from:

4. How can I contact Drynoory?

You can contact our customer support team through:

Phone: +91 1600100100
Email: support@drynoory.shop

5. What payment methods do you accept?

Depending on availability, we may accept:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery

Available payment methods will be displayed during checkout.

6. How long does delivery take?

Orders are generally processed within 1–2 business days.

Estimated delivery after dispatch:

Gujarat: 2–4 business days
Other locations in India: 3–7 business days

Delivery times are estimates and may vary depending on location and courier conditions.

7. Can I cancel my order?

Yes, you may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact customer support as soon as possible with your order number.

8. Can I return a product?

Returns or replacements may be available for eligible situations such as:

Damaged products
Incorrect products
Products materially different from what was ordered
Eligible quality or manufacturing issues

Please contact us within 48 hours of delivery for eligible issues.

9. How do I request a refund?

If the refund is approved, it will generally be processed through the applicable payment method.

Refunds may take approximately 5–7 business days after approval, depending on the payment provider or bank.

10. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery and provide photographs of the product, packaging, and shipping label.

Additional information or a short video may be requested to verify the issue.

11. How can I track my order?

After your order is dispatched, tracking information may be provided through the contact details you supplied during checkout.

You can use the tracking information to check your shipment status with the applicable courier service.

12. What if I entered the wrong shipping address?

Please contact us as soon as possible after placing the order.

If the order has not yet been dispatched, we may be able to update the shipping information.

Once the order has been dispatched, changes may not be possible.

13. Is Cash on Delivery available?

Cash on Delivery may be available for selected products and delivery locations.

If available, the option will appear during checkout.

14. Do you ship across India?

Yes. We intend to provide delivery across serviceable locations in India.

Delivery availability may depend on the customer's PIN code and courier service coverage.

15. Is my payment information secure?

Online payments may be processed through secure third-party payment service providers.

Drynoory does not intentionally store complete debit card, credit card, or other sensitive payment credentials on its own servers.

Never share your OTP, PIN, CVV, or password with anyone claiming to represent Drynoory.

16. Where can I find your policies?

You can find our:

on the respective pages of Drynoory.shop.

17. How can I contact you for other questions?

For any other questions regarding products, orders, payments, shipping, returns, or refunds, please contact:

Phone: +91 1600100100
Email: support@drynoory.shop

Drynoory — Operated by

Last updated: 12 Aug 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.